BOEXI - Printing

[TheGoldMineGuru]

BOEXI on SQL 2000

A user is executing a report via URL. The report opens just fine, but when they click the Print icon within the report, the pop-up window is blank.

I have made a few modifications within IE Security that seemed to be a likely fix. I cannot find a fix for this. It has happened a few times long ago, but I do not remember what corrected the issue.

Can anyone provide some insight of what I might try to fix this? It works for everyone else, just not this one user.

Thank you!!!

 

[MJRBIM]

My guess is that they are using the DHTML viewer when looking at the report - and their UserPreference for Crystal Reports set to the "ActiveX print-control (One click printing)".

They don't have the rights to deploy new ActiveX in their browser. Sometimes this is a global-setting within large organizations.

Your two options are -

(A) Have an Admin deploy the ActiveX print-control to the required PCs.

(B) Change the UserPreference for Crystal Reports to use the "Acrobat Reader printing control".