Hello,
I have a client that is using 10 XP Pro SP3 computers.
They are using a medical application. This a Powerbuilder application.
Lately, they are getting blue screens, when they open this Medical application. It happens on/off, on all of the computers. It is random. They might go a week without seeing the error. Event Viewer isn't showing much. This is one event I found, from a few months back. See below. They are using AntiVirus. It is a well maintained network with AntiVirus and Mic. Critical Updates.
When you get a chance, can I get your advice? What could be creating the Blue Screens? How can I resolve this? (Do you think it is the Medical App or Windows?).
Thanks for your help.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/30/2009
Time: 5:14:05 PM
User: N/A
Computer: FRONT1
Description:
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module YTNavAssist.dll, version 2008.7.28.1, fault address 0x0001fec8.
For more information, see Help and Support Center at Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 59 54 4e 61 in YTNa
0038: 76 41 73 73 69 73 74 2e vAssist.
0040: 64 6c 6c 20 32 30 30 38 dll 2008
0048: 2e 37 2e 32 38 2e 31 20 .7.28.1
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 30 31 66 65 t 0001fe
0060: 63 38 c8
I have a client that is using 10 XP Pro SP3 computers.
They are using a medical application. This a Powerbuilder application.
Lately, they are getting blue screens, when they open this Medical application. It happens on/off, on all of the computers. It is random. They might go a week without seeing the error. Event Viewer isn't showing much. This is one event I found, from a few months back. See below. They are using AntiVirus. It is a well maintained network with AntiVirus and Mic. Critical Updates.
When you get a chance, can I get your advice? What could be creating the Blue Screens? How can I resolve this? (Do you think it is the Medical App or Windows?).
Thanks for your help.
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 12/30/2009
Time: 5:14:05 PM
User: N/A
Computer: FRONT1
Description:
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module YTNavAssist.dll, version 2008.7.28.1, fault address 0x0001fec8.
For more information, see Help and Support Center at Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 59 54 4e 61 in YTNa
0038: 76 41 73 73 69 73 74 2e vAssist.
0040: 64 6c 6c 20 32 30 30 38 dll 2008
0048: 2e 37 2e 32 38 2e 31 20 .7.28.1
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 30 31 66 65 t 0001fe
0060: 63 38 c8