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blue screen when changing video settings

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rjgthree

IS-IT--Management
Feb 2, 2003
15
US
I have a question dealing with a change that I just made to my computer. I have a Dell Dimension DIM2400 where I installed a Radeon 9200 Serice video card. How ever, when I attempt to change the setting I get the blue screen of death. It talks about the video drivers and bios. But I'm not sure that this is actually what the problem is. Any ideas. Other then this blue screen the system seems to be working fine.
 
Make sure you have the latest drivers from AMD. There is also am ATI driver cleaner that will remove all vestiges of the old install, do that if you can find it, if not just update the driver to the latest.

Is there onboard video on the mainboard? It may need to be disabled in BIOS to use the new hardware. Also, there are hard limits to your monitor's resolution and refresh rate. If you install the monitor's driver it usually will not allow going out of spec. If you tried a high resolution the monitor cannot support, a blue screen is possible.

What are the details of the blue screen message?

Tony

"...an eye for an eye leaves everybody blind" - M.L. King
 
The error meassage that is displayed during the blue screen of death is as follows:

Stop Message
0x0000008e
0x0000005, 0x0000000, 0xEBD012DC, 0x0000000

Driver Updates
Change video adaptor
Check fo rany BIOS updates

The is an onboard video on the motherboard. I believe when I go into setup this entry is set to AUTO.

I have been to the ATI web site where I down loaded a new driver and have installed it. I still set the blue screen when I attemt to change the screen resolution.

 
Here's an interesting post on your exact problem, it contains information on a rootkit called Rustock, with explanation of how to enable "mini-dump" and find evidence of this critter. If you've opened a file from an IM client or email you could be infected.

Fascinating reading from Symantec's site, whether it refers to your problem or not:


Tony

"...an eye for an eye leaves everybody blind" - M.L. King
 
Try updating your computer's and GPU's firmware.

The video card seems to be from about the same era as your computer, but nevertheless, old system BIOS can cause exactly the type of problems you're having.
 
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