blue screen opening excel file

[dfb627]

WinXP pro sp3 and Office 2003 pro full install. I have a user, my boss, that when opening an excel file on the shared network drive, will get a blue screen and has to restart. Does not always happen and not always the same file. She opens files by starting excel first and then file, open. I have uninstalled and reinstalled office and ran chkdsk. Others do not have the problem when opening the same file.

 

[xlhelp]

Two things come to mind:

Under Tools, Options, General tab make sure Ignore other applications is unchecked.

With Excel closed find file with extension xlb and rename it with a different extension.

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[kjv1611]

Check on the user's pc to see whether there are any networked drives or printers that are not currently used. It could be as simple as eliminating non-used (no longer used) network drives/devices/printers.

 

[kjv1611]

And if all of that fails, try disabling the antivirus or firewall long enough to test with a few files... if it works then, it's probably a case of a jumpy/overprotective/misconfigured security app.