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Blue Pumpkin / Impact 360 - is there an audit trail?

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p26974

p26974

Technical User
Dec 30, 2003
47
GB
Hi

I've been asked to look into an instance where an Agent was re-scheduled using Blue Pumpkin / Impact 360, and the re-schedule was managed incorrectly.

In an ideal world, the software would keep an audit trail of the change in order that I could identify the individual that actioned it. Can anyone confirm if this facility is available, and if so how would I find it?

Thanks

Mark
 
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