Blue database tables

[Rich875421]

We are looking to link symposium and calls answered to our agent orders to get conversion rates.

Does anyone have a break down of the Blue database tables in symposium they can send me or point me in the right direction to find them

Many thanks

Richard

 

[Milesprower]

Nortel calls them "Views". Check the Historical Reporting and ata Dictionary Guide. It is a .pdf document and is included in the software CD's . It also should be available online (if installed) under help in both Web Client/CCMA and Classic Client

 

[steel451]

This shouldn't be too difficult. What tools are using to create the custom report - I assume that is what you are doing.

In our centre we have done something similar using Crystal to query Symposium and Access where our sales information is stored.

Let me know if you need any further pointers.