Blocking Incoming Calls to the ACCS Agents

[BrianCosta]

Hi ...

I have IPO Server Edition 11.1 and ACCS 7.1.
The customer doesn't need any incoming internal calls to agents, when set to each Agents DND, the Agents do not accept any internal and external calls.
How to Achieve this without effect the ACCS incoming calls?

 

[Westi]

The calls via ACCS are most likely group calls, just forward all calls but not group calls to some bogus target maybe a voicemail module announcing that the extensions do not take and calls and then disconnect.

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque

 

[sizbut]

Just stop calling the agents. Really, if its internal calls slap the wrist of whoever is making the calls.

Stuck in a never ending cycle of file copying.

 

[BrianCosta]

@Westi: ok, but what's about the Agents need to call or transfer to each other or Supervisor need to talk to an agents or Agents transfer a call to Supervisor.
when applying this can't work.

Thanks

 

[BrianCosta]

@sizbut: I know that well, but this feature is already there on the previous Aura System, and the customer needs it.

Thanks

 

[IPGuru]

Aura System, and the customer needs it.

IP Office is not Aura, & the customer only thinks they need it because that is what they had previously

any hack that will provide this will cause other issues, however if you insist

set ACCS agenst to DND
add a DND exception 0N (assuming inbound cli's start with 0)
that will allow external calls through but block internal


Do things on the cheap & it will cost you dear

ACSS

 

[BrianCosta]

@IPGuru: Unfortunately not working, goes directly to fallback

 

[IPOLackey]

The ACCS call would be an internal call from the ACCS Extension. Add that to the DND exception, not the 0N.