Blocking a forwarded call

[MarieCurie]

This is a peculiar situation. Someone unrelated to our company has forwarded their cellphone number to our main line. Is there a way to block the incoming calls from a particular number? I have no idea who the carrier is for this cell number...

Thanks in advance!
M.Curie

 

[jgideon]

it might be easier to ask one of the 'error' callers what number they dialled, and then send a text message to the errant cell phone to un-forward... you can probably send to a 10 digit cell number without knowing what provider they use.

 

[MarieCurie]

I have the cellphone number. The trouble is, when I try to contact the owner, the call is forwarded back to the company...I'll try the text thing; maybe it doesn't use the same protocol.

 

[Cawho]

Hi, and what does it matter. What is the consequences about this happening. Is your main line going to an automated menu or to the receptionist?

What release is your software ?
What does the display tell you when answered by a 2616 or other display phone?

 

[MarieCurie]

The main line is answered by a receptionist. The cellphone number comes up on the screen. Apparently, the owner of this cellphone number is in high demand, as there is a substantial number of callers throughout the day for this person.

 

[Cawho]

Hi,
Are you sure the cell is forwared to your main number, it can be forwared to a DID not yet configured, if your are lucky that could be the case and assign it to a free key on any set as non-ringning. If it comes in on the main number, you have no other choice to tell the receptionist to ask questions on how to reach that cell user diffrently...

 

[MarieCurie]

Is the LEC able to block unwanted numbers?

 

[jgideon]

The blocking features are typically only available on POTS or analog trunks... and not DID's or PRI. What kind of trunking do you have? If you give me the NPA/NXX (first six digits) of the cell phone, I can probably give you the carrier, although you might not be able to get them to do anything.

 

[janaya]

if you are using T1's turn on Dchannel messaging, if you do not use CDR. Find the number that is being called and put a message in your mermail stating that they have been forwarded to a non-working number.

DCMessaging will be able to tell you what number was dialed, if you are using PRI.

John