Blocking a call from showing on SMDR

[sc00tie]

Is there a feature that can block/deny a call from generating on an SMDR report. To be specific I have a system that does not show 911 calls made out. I am using Hyperterminal to catch the raw data and any other type of call made zips out with the usual info of date, time, duration, but if a 911 is made it does complete to the operator, but after the completion the raw data does not show on hyperterminal capture.
A full system reboot has been tried.
A full system erasure and restore from back up has been tried.
A full system restore from backup to a different processor has been tried and none of it seemed to work.

 

[SYQUEST]

What is the software version number of the system?

....JIM....

 

[sc00tie]

Magix R4.0 V7.0

 

[TouchToneTommy]

Try setting the SMDR format to ISDN, set the minimum length to something short like 5 seconds, and enable talk time.

I just did testing at a site, specifically for 911 dialing on PRI trunks, and SMDR showed it each time.

 

[sc00tie]

The format is ISDN, the minimum length is 0, and talk time is enabled. with all of these set the 911 call should show, but it has not??? I was shown a record when it did work from an entire year ago, it just suddenly stopped for just 911 calls.??