Blocked Range of Extensions?

[adminman3]

WE are trying to build mailboxes on a range of extensions to serve a new office, but none of the extensions If I try to transfer a call to one of those mailboxes, I get the generic greating rather than their mailbox. If you dial the number to access the mailbox administration, you get the generic greating as if you don't have a mailbox. It is as if the switch and the Mod Msg are not synching up with this range. I have built a new extension in a different range and it works just fine.

thoughts?

 

[98Converter]

Did you modify your private-numbering table in CM to add your new extension range?

change private-numbering 1



Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[adminman3]

You nailed it, 98. Thanks!!

 

[KenMeans]

If you log in to a working mailbox can you send a message to one of the new ones ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[adminman3]

Prior to making an entry in the Private Numbering field for these DID numbers, we were NOT able to send to them from a working mbox. The 'greeting' or recorded name was actually the 'Welcome to MM, please enter the extension..."

thanks for your interest!

 

[kepetersen]

In the message testing that was done did you double## then the mailbox number? This normally would allow you to reach the mailbox without extension defined?

 

[adminman3]

Never heard of, nor tried that. Thanks. I'll give it a whirl.