Block out backdoor password on PVM card?

[upstateny]

we have a customer with a large pvm card - r3L - they changed system admin password and don't remember it - i tried the typical backdoor password with no luck - is it possible to disable this or did that code not work on the pvm card??

 

[itpphoneguy]

Hi upstateny,
I don't think you can block the backdoor. Where would Avaya be then? Did you try 2537?
-Chris

 

[upstateny]

yep - 2537 doesn't work - seems to me that it did work before on this same customer - would be curious to hear any other thoughts from anyone

 

[dalasace]

are you trying this on site?? you need to be on site or conf called in!! it will not work if you dial in with *7 and trans yourself

 

[telprog]

2537 will work instead of the current admin password and get you into the admin menu, but as dalasace said you must do it on site.