Block Incoming ANI for certain people 1

[keithmyers]

Management wants to block the incoming ANI from being displayed on agent phones for only one group of agents. I don't see how this can be done for a certain VDN or hunt group.

Anyone have any suggestions?

Thanks
-Keith-

 

[SF0751]

I can't think of a solution off the top of my head, but you could give them non-display phone sets...

Susan
[sub]Why do strong arms fatigue themselves with frivolous dumbbells? To dig a vineyard is worthier exercise for men.[/sub]
[sup]Marcus Valerius Martialis[/sup]
Semper ubi sububi in caput tuum.

 

[adminman3]

Ditto that...we removed the 8410D on some agents and gave them 8410B..no display. Good move. They have to answer blindly and systematically...