Block call between agents ccr avaya ip office

[Aerap87]

I have a client who has a callcenter ip office 8.1, I wonder if it is possible to block phone calls that agents make between them?

 

[Okkie26]

Why?

 

[intrigrant]

Just tell them not to. no other option possible.

 

[Aerap87]

Why are they using it to talk with other agents, and not perform the service.
This is impacting the quality of service.

 

[IPGuru]

The correct solution for this issue is to issue the agents concerned with a P45.

Reports from the CCR should be able to show who is making excessive internal calls to chat.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Aerap87]

Is the alternative is monitoring the supervisor.

Thank you all.

 

[jamie77]

This is the job of the supervisor not the phone system!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[Aerap87]

I know ...
The issue is that on CM is possible to do so, my doubt was whether the IPO would have something.

 

[amriddle01]

The CM is stronger on the call centre stuff, IPO is better at your everyday PABX type stuff but it's catching up slowly

 

[Okkie26]

So my boss don't want me to call my colleague, so he blocks his internal number 242.

Fine, so I call my colleague external on his DID number... Now I talk to my colleague as well, only this time it will cost my boss the call charge..