block 2 ext ranges from calling each other?? 5

[nothingworks101]

any way to block 2 different ext ranges from calling each other??
2 companies sharing ipo rel 9. but dont want to be able to call from ext 3xxx from 4xxx..

 

[amriddle01]

Not without making the system totally unusable, so No

 

[kyle555]

could it not be done with some sort of user rights short code?

 

[amriddle01]

Search this forum for this question, we've had this discussion time and again, it always ends up with a no, we've tried it all. The system is not designed to work for multiple tenants, end of story

 

[intrigrant]

There is a way of fooling the system but it only works for analog sets

 

[Westi]

I have an idea but you need lots of vm ports to make it work.

Make sure that all users are Ex Directory

For company 1
create a user shortcode
?D
voicemail collect
"Company1"

then in the module create a menu that has dialtone as the prompt and allow what you want them to be able to dial

For company 2
create a user shortcode
?D
voicemail collect
"Company2"

make a module for them


Horrible way to do things but it will work until you have all ports used up and people complain that they don't get a dialtone.
with the additional vm ports you might as well pay for 2 systems

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[holdmusic34]

Westi, you've got brains you didn't even know you had.

I'm part of the problem.

 

[intrigrant]

Try this (only for analog stations):
Set the system dial delay time to 1 and set the system dial length to 1
Create 2 User restriction tables : Not3xxx and not4xxx
In Not3xxx add a shortcode SC=3/TN=blank/Action=Barred
In Not4xxx add a shortcode SC=4/TN=blank/Action=Barred
Bind all 3xxx users to Not4xxx and all 4xxx users to Not3xxx

 

[holdmusic34]

That's also vg.

I'm part of the problem.

 

[amriddle01]

Both are not workable in real life, installing a system with all analogue phones just to stop people calling each other is silly and will never happen. Westi's is very expensive and stops shortcodes from working among other things, as I said it always boils down to a No

 

[intrigrant]

We have plenty customers with analog stations, especially some large school campus sites and hospitals.
They want nothing else as analog phones as they are cheap to replace when demolished by one of those little hooligans...

 

[IPGuru]

I am 110% behind amriddle on this one

although there are some hacks that might work in some scenarious the compromises thaay fault seriously degrade the performance of the IP Office & will invariably cause a maintanence headache, this is seldem justified.

Sometimes it is not about finding a way to provide the custome with what they want but instead finding a way to explain to the customer why they dont really want what they are asking for & why it is not actualy a good idea or even necessary.

Clasic examle the call center manager that wants collective ringing even though it is not supported.

1) if an agents phone is ringing that agent should answer it regarrdless of wether or not anyone elses if (& if they are unavailablethey shold have busied thier phone!)
2) if the call center is busy all agents will be on the phone & the calls will queue, at which point one agent will become free & get the call so collective ringing is irrelavant & unnecessary)

Point 1 rarly gets results but point 2 usualy demonstrates that in practice it will make no difference anway.



Do things on the cheap & it will cost you dear

 

[amriddle01]

Cor, I didn't say nobody buys analogue only solutions, because they do. I said nobody would install a system with all analogue phones just to stop people calling each other. I would hope in that situation they would sell them a system that works like that or refer them to someone who sells one that does

 

[intrigrant]

Andy, I agree on the fact it is not really possible to block internal traffic and I won't even try it on any customer site.

 

[Westi]

Oh I missed all this excitement here because I had a SE install and didn't want to get sidetracked with TT.

Thanks for the stars and I actually installed a solution with the voicemail providing dialtone for a customer to prevent them from calling 911 (don't ask) and also made sure that the timeout if just going off hook goes to a specific phone.

I like the analog extension solution but analog phones suck, let's face it we have digital phones because of the features and if we use analog phones we might as well use regular phone lines.

IPO is just not a multi tenant system.
Buy one that is made for it and can do it well. This works, is rock solid and can be customized very well but has a price tag way above the IPO. It is a carrier grade system but only has SIP endpoints (analog with an ATA)

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

Westi, analog phones do well on IP Office with name/number presentation. The are plenty environments were a digital phone with all te added features are just not desired. Just dial tone is enough in a class room, in a production department, in a elevator and there are a lot more situations to prefer a analog station above a digital set.

 

[joe2938]

Tell them if they really want this feature it can be done but they would have to purchase a CM solution, when they see the price tag they will quit asking, but It can be done through CM

 

[nothingworks101]

that I know. thanks

unfortunately we must live with hand we are dealt..

 

[TheIPOTek]

I don't have the specifics in front of me, but I've got this working at a customer(with digital sets) using short codes and ARS. I'll post back once I have the config in front of me. I believe I had found the answer somewhere on these forums..

 

[amriddle01]

It can be done to put the dial delay count to zero (if it isn't already) and then 3N sends call to ARS for example, but that doesn't work if they dial quick, or hit redial or use the directory....it also requires the dial delay timer to be right down at 1 sec