Blind Transfer

[jeffjacobs]

We are running Communication Manager 5.2 and just upgraded Modular Messaging to 5.2 SP13.
We want to set up a zero out to go back to the CM to a group of people in a cover path. The problem is if the call rings more than 5 times MM pulls the call back instead of letting the call go to do want we want it to do.

We checked in the Voicemail System Configuration (VMSC) and the transfer option is set to Blind. Is there anything else that can be done?

 

[kepetersen]

You can set up an Announcement of Silence on the CM then route to the cover path of the group of people. In this way the MM is faked out to being answered.