Blending issue and what is FCTB

[OpethBWP]

I am working on an issue where we are having some agents that are not able to log into a blended (outbound and inbound) envt.

In comparing a good and bad phone(I have now compared 3 good and 3 bad) the only difference I see is on a good phone it has FCTB 1 and on a bad it has FCTB 0

I know that section has to do with CTI\Symposium\Phone being acq so it could make sense..

I can't find FCTB in my NTPs so was hoping someone could explain it.


ACQ SECTION FOR BAD PHONE

AST  00 01
IAPG 1
AACS YES
ACQ  AS: TN,AST-DN,AST-POSID
ASID 16
SFNB  1  2  3  4  5  6  9  10  11  12  13  15  16  17  18  19
SFRB  1  2  15
USFB  1  2  3  4  5  6  7  9  10  11  12  13  14  15
CALB  0  1  3  4  5  6  8  9  10  11  12
[u]FCTB[/u]

ACQ SECTION FOR GOOD PHONE

AST  00 01
IAPG 1
AACS YES
ACQ  AS: TN,AST-DN,AST-POSID
ASID 16
SFNB  1  2  3  4  5  6  9  10  11  12  13  15  16  17  18  19
SFRB  1  2  15
USFB  1  2  3  4  5  6  7  9  10  11  12  13  14  15
CALB  0  1  3  4  5  6  8  9  10  11  12
[u]FCTB  1[/u]

 

[GHTROUT]

Also note this exists: forum959

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GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
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[Tman45]

I think it is something like Force Call Tone Block as I think ours is set to 2 and the call will be forced to the agent with a preceeding tone within two seconds. Since the known good phones have the setting of 1 try to match it and see if you still have the problem. Good luck.