Blank report output

[staceyn]

Hello,
I am using Crystal Pro version 10 with an informix database.
I built a report for a client directly on their windows 2003 server. The report is saved in a shared public folder that end users have access to. The users can print these shared reports with no problems or issues.
I can run the report I created directly on the server. It will take about 10-15 minutes to run and generates the correct data. However, when the end user tries to run this particular report, it runs for over an hour and comes up blank, with no data.

Any ideas on how to resolve?

Thanks,
Stacey

 

[acessn]

Hi

This is a shot in the dark, but could it possibly have something to with the end user's rights?

Regards Bjorn

 

[Madawc]

It's also worth checking if the records are genuinely not there.

Create a section that says "No details found", in the report footer.

Right-click on the section and choose Format Section. Then choose the formula icon (x+2 and a pencil) for suppression.

Test not isnull({your.field})

The section will appear when there were no records and otherwise be suppressed.

If you've done this and end up with nothing at all, then it must be Crystal failing to run.

Madawc Williams (East Anglia, UK)

 

[staceyn]

I thought it might be rights at first as well. There are 3 separate tables on the report. I even tried building new reports using each of the three tables individually and all three produced results just fine. I am at a loss trying to figure out what is happening. The client even tries running it from a different workstation and it comes up blank there as well.