Last week (7/28) we applied a hub transport rule that appends a legal disclaimer to all emails that go outside our domain. Since then, at least 2 of our users have started having issues with our email faxing (Concord Fax). Currently the users open a .pdf in Acrobat, then choose File-Send Email. According to Concord, those emails have a small empty email attached to them. I can't see it if my users sends to my gmail, however it is keeping our faxes from going through. If I disable the hub transport rule, the faxes go through just fine. How do I stop it from adding the empty email as an attachment?
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Blank email message attachment 1
- Thread starter pluto1415
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Depends on what the fallback option on the transport rule is. Take a look at the actions of the rule. It will say something like wrap, ignore, or reject. If it's set to reject, that could be your problem.
In my opinion, "ignore" is the best option. Reject will cause the message to not go through. "wrap" has some issues if your users are sending digitally signed messages because it wraps the message as an attachment to another.
Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.
In my opinion, "ignore" is the best option. Reject will cause the message to not go through. "wrap" has some issues if your users are sending digitally signed messages because it wraps the message as an attachment to another.
Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.
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Wrapping is when it takes the original message and makes it an attachment to a new message (wrapping in a new message).
See what those users have as default options for new messages, like digitally signing or encrypting, etc.
Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.
See what those users have as default options for new messages, like digitally signing or encrypting, etc.
Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.
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- #6
See if the problem continues if the users sends from OWA or an EAS device. Process of elimination.
Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.
Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.
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