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Blank Call hit agent by avp extn..? no Contact no.

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Neeru S A

Systems Engineer
Mar 20, 2021
6
0
1
IN
I am working in avaya contact center
There is an incident happened frequently that is.
Aget got call wich show avp extn instead of customers no.?
What is the root couse of that

And could you let me know what is the exact function of avp .
 
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