Hi guys,
We have Blackberry Enterprise Server 4.0 (BES) for Exchange. It works fine for all PC users. Unfortunately, our company is 50% Mac OSX users. So, we use Entourage 2004 for email. It connects to the Exchange server through WebDav, similar to Outlook Web Access. It can sync mail, contacts and calendar to the exchange server. Over-all it works just fine. But, it does something that BES does not like, apparently. I spoke with RIM (Blackberry) support for a few hours to track down what is happening. If a user deletes an email from inside Entourage, the email will not be deleted off the BlackBerry. However, it does show up as deleted in both Outlook Web Access and Outlook. So, Exchange does know that the email has been deleted. BES does not see it as deleted though. From my work with RIM support, it appears that Entourage deletes the Ref ID of the email when it deletes the email. BES tracks email only by the Ref ID (according to RIM support).
This causes our Mac users to have to delete email twice; once in Entourage and once on the Blackberry. Has anyone else run into this? If so, did you find a solution? Right now, RIM and Microsoft are saying it's the others fault.
Tom
We have Blackberry Enterprise Server 4.0 (BES) for Exchange. It works fine for all PC users. Unfortunately, our company is 50% Mac OSX users. So, we use Entourage 2004 for email. It connects to the Exchange server through WebDav, similar to Outlook Web Access. It can sync mail, contacts and calendar to the exchange server. Over-all it works just fine. But, it does something that BES does not like, apparently. I spoke with RIM (Blackberry) support for a few hours to track down what is happening. If a user deletes an email from inside Entourage, the email will not be deleted off the BlackBerry. However, it does show up as deleted in both Outlook Web Access and Outlook. So, Exchange does know that the email has been deleted. BES does not see it as deleted though. From my work with RIM support, it appears that Entourage deletes the Ref ID of the email when it deletes the email. BES tracks email only by the Ref ID (according to RIM support).
This causes our Mac users to have to delete email twice; once in Entourage and once on the Blackberry. Has anyone else run into this? If so, did you find a solution? Right now, RIM and Microsoft are saying it's the others fault.
Tom