Bizarre "Mail Sits in Outbox" problem...

[pkirill]

So I have an Outlook 2003 user who has two profiles. One is the "in the office" Exchange profile and this account is an Exchange (2003) account. (Mainly used for access to company Public folders.) The other profile is a POP3 "out of the office" profile and uses a POP3 account to connect to our Exchange server. All of his mail, contacts, etc are kept in a "Personal folder" PST on the laptop.

So here's the bizarre part (to me anyway). When he is at home, and either lets Outlook autocomplete an email address or he selects a contact from his Contacts, when that message is sent, it just sits in his outbox (in itallics, no bold). When he gets back to the office and tries to send, it still will not go. However, if he removes all the recipients (could be one, could be several), and replaces them by allowing Outlook to autocomplete or picks them from the same Contacts folder, the messages sends fine.

There are no error messages or events when the sending fails. Attachments or not makes no difference. Both profiles are directed to the same Personal Folders PST. Windows (XP Pro) Firewall is disabled.

I've seen the thread about the Junk Email filters update but that didn't help. And the PST size is not excessive.

Any other ideas? The user is the owner of the company and he's starting to get grumpy... Any help would be appreciated!

 

[franklin97355]

Check the lower right corner of the window to make sure outlook has not gone "offline"

The answer is "42"

 

[pkirill]

Thanks for the fast response, but that's not it. Both at home and in the office it says he's online. I should have included that if he types in an address "from scratch" at home, the email sends fine...

 

[velani]

I must have come to the right place to look for help from experts like you. This must be the topic of the day it seems.

I am having the same problem where I can recieve POP email fine in Outlook 2003, but when I try to send mail, it sits in the Outbox for minutes, hours before it finally leaves the mailbox.

I recently moved my PST file which worked fine in my old computer to this new one. I may not have followed all the corrrect steps as I should have.

I have created new profiles, new PST files etc, but there is this long and very annoying delay in sending mail.

Any help and suggestions are welcomed. I have searched up and down the web but cannot seem to find a solution that would work.

TIA

Velani

 

[smah]

pkirill, if you disable automatic name checking, can the user use the address book entries at home? I suspect it has something to do with the location of the nickname cache (or where outlook looks for the nickname cache). You could try deleting the local nickname cache to see if there's any change.

http://support.microsoft.com/kb/287623/en-us

I don't know enough about Exchange, but possibly when using the 'office' profile a nickname cache on the Exchange server is used instead of the local one.

velani, you seem to have a seperate problem. You should start a new thread instead of adding to this one. Be sure to use the forum's search function, this issue has been covered before.