BIG PROBLEM!!! COX and Credit Card Machines

[DaveThePhoneDoctorLV]

A customer of mine with about 20 stores switched over to Cox for voice and data from Embarq. They are having trouble during the day now with their C.C. transactions going thru. The machines try more than once to log on to the host which is the bank to process the C.C. or ATM transaction. That is not to bad but at night when the C.C. machine tires to settle for the day ( which is a longer data transfer of all the days transactions ) most times it fails over and over. Big problme becasue the store can't get it's money transferred to it's bank and they can't use the C.C. the next day.

Is there a known issue with analog devices using Cox or a voice modem type system instead of traditional telco copper?

 

[ttech]

A CC machine is a modem, and you will have problems on most non copper types of service.

 

[MasterRacker]

Even on a "copper" service, in this modern age, at some point in the journey from A to B the signal will suffer a AtoD and DtoA conversion. I just had a problematic credit terminal swapped out for an IP based model to eliminate one of the variables.

Have Embarq/Cox look at the analog ports they are supplying and dumb them down as much as possible. Compression protocols are fine for voice but can play havoc with modems and faxes. See if your terminal provider can set the modem speed on the terminal down also.

Jeff
[small][purple]It's never too early to begin preparing for [/purple]International Talk Like a Pirate Day
"The software I buy sucks, The software I write sucks. It's time to give up and have a beer..." - Me[/small]

 

[DaveThePhoneDoctorLV]

Have you guys started using Cox's new Voice Manager product. It is web based but uses a different MTA modem. We seem to be only have these problmes with customers who use Voice Manager. Other Voice Manager problmes are phone slines locking up, reports of incomming callers hearing "the number you ahve reached is not in service". Calls can not be heard on one end or the other after a call is placed.

Most of these require the MTA modem to be reset. But again with Cox traditional service we do not have these problem.

Everyone of these sotres had Emabrq analog service with almost no problmes with the existing C.C. machines. All these stores now have Cox Voice Manager and there are now prblmes all day long.

Of course as the vendor I am ato blame and the custome thinks it is my "bad inside wiring".

 

[SYQUEST]

Saving money with junk service from Cox, isn't really saving any money now is it?

With those new MTAs it will only get worse...

Real phone service from a real phone company is the best way!

....JIM....

 

[DaveThePhoneDoctorLV]

This was the choice of the president of the company because Embarq could not offer fast enough internet speeds to accomidate their new net based POS system.

Their traditional service works just fine for my clients but Voice Manager seems to be the problem.

 

[1a22ip]

If you can try lowering the data speed on the device. It might help but take a little longer.

Just a thought
ED

1a2 to ip I seen it all

 

[DaveThePhoneDoctorLV]

They did to 300 but they still had the same problems.

 

[TouchToneTommy]

With net based POS, they need to use net based credit card processing.