BFS Key at ATT from an ACD Set?

[msg85]

Is it possible to prog an M3310 with ACD ( Key 0 ) to an ATT (M3820 with 2 AOM) as an BFS Key?

Becaue I´ve get aways SCH8788 (May not an ACD DN)

I´ve already deletet Key 0 an the Supervisor Key at the ATT, and then I´ve programmed the BFS Key! That´s working! But now you can´t make the ACD Key!

If:

ITEM KEY 00 ACD ---> Sch07XX (Supervisor already exists??)

Evrybody says, that this isnt working but it must work!

KEY 00 ACD 10 0 99890
SPV
01
02 SCR 9890 0 MARP
03 TRN
04 DAG
05 RGA
06 SSC 0001
07
08 CFW 4 8
09 AO3
10 RNP
11 EOVR
12 NRD
13 MSB
14 DWC 10
15
16 BFS 004 0 00 07
17 AGT 915
18 BFS 004 0 00 06
19 AGT 914
20 BFS 004 0 00 05
21 AGT 913
22 BFS 004 0 00 04
23 AGT 912
24 BFS 004 0 00 03
25 AGT 911
26 BFS 004 0 00 02
27 AGT 922
28 BFS 004 0 00 13
29 AGT 921
30 BFS 004 0 00 12
31 BFS 004 0 00 11
32 AGT 919
33 BFS 004 0 00 10
34 BFS 004 0 00 09
35 AGT 917
36 BFS 004 0 00 08
37 AGT 916
38 AGT 930
39 BFS 005 0 00 05
40 AGT 929
41 BFS 005 0 00 04
42 BFS 005 0 00 01
43 AGT 926
44 BFS 005 0 00 00
45 BFS 004 0 00 01
46 BFS 004 0 00 15
47 AGT 923
48 BFS 004 0 00 14
49
50 AGT 932
51 ADL 16
52 ADL 16
53 ADL 16
54 ADL 16
55 ADL 16
56 BFS 005 0 00 03
57 BFS 005 0 00 02
58 AGT 931
59 BFS 005 0 00 06
DATE 9 MAR 2005

 

[johnpoole]

i wouldn't try to forward an acd set in that manner. just knowing the switch and problems with acd sets being very easy to corrupt. two other options, one is ovdn to a maxp 1 acd with that ncfw to 0, the acd agents log off, the operator gets the calls. another would to set the ovdn to a maxp 1 acd in the same manner. that would give you a timer to forward unanswered calls to the console..

john poole
bellsouth business
columbia,sc