BEWS 11.0.7170.11 MOSS and SQL Agents INOP

[ITMikegyvr]

I have a clean install of BEWS 11.0 with SP1 applied. Media Server and Remote agent file versions reflect version 7170.11 as they should. I am able to contact and perform successful file backups on all servers. The SharePoint and SQL Server Agents are installed and were deployed to the remote agents as the SP1 version (7170.11), however, the media server does not register the presence of SQL databases on my SQL server, nor does it see the SharePoint farm, even when I go to individual farm members through the BE console.

I have created a Domain account that is the secondary site collection administrator in MOSS 2007, and I have given that account the dbo role on the SQL Server root. I have verified that the permissions trickled down to all databases on the server. This account is also a member of the local admins and backup operators group on all machines.

Any ideas on why the SQL and MOSS agents will not work? Symantec support is of no help. Their engineer was not even aware that 11D had support for MOSS 2007 and even argued with me about it. NICE...

 

[steveot]

You need hotfix 6 which is included with SP1. All server on the farm (web and sql) need the remote agent. When you setup the remote agent via push or if you have to manually install the agent make sure you run vxmon.exe on each server in the farm and have it publish itself back to the media server. Stop the Service on the media server. Stop the remote agent on all the farm members. Start the media servr backup exec services and then all the remoat agent.

Once you have done this open backup exec console and click the backup butteon. Providing your licensed for the sharepoint agent a prompt shoud appear that a new farm has been discovered.