Okay, I know someone out there has run into this issue and I'm getting a headache trying to figure out how to make it work.
Scenario 1: guest calls into the property and wants to make a reservation. The front desk is busy and forwards to the national reservation line by dialing Ext 6xx which is call forwarded always to abbreviated dial number 6xx which is the VM huntgroup number, a pause, then a transfer only mailbox number 2 which goes to an abbreviated dial to the reservation line. So the console dials 6xx, which forwards to 200*92, which goes to abbreviated dial bin number 002 which dials the reservation line. I went this route because Best Western requires a recording telling the guest, "You are being transferred to the Best Western National Reservation Line".
The above scenario works great if:
1. The console answers and transfers to 6xx
2. Front desk phones use TAFAS to answer the call and transfer to 6xx.
3. Voicemail answers and dials 2.
However if the console transfers to another phone and that phone transfers to 6xx, the Auto Attendant answers instead of transferring to SD 2. I assume there are too many hops when the call is transferred to another extension before transferring to 6xx.
Unfortunately, according to the manager, Best Western properties are charged $3.00 per call transferred to the national reservation line so the main greeting tells guests to dial "0" for reservations instead of dialing 2.
So my question is if there's another way to get the recording to the guest without using a transfer only box so an employee can have a call transferred to them and still send the guest to national reservations with the proper recording played prior to the transfer?
"The only problem with common sense is that it's not that common
Scenario 1: guest calls into the property and wants to make a reservation. The front desk is busy and forwards to the national reservation line by dialing Ext 6xx which is call forwarded always to abbreviated dial number 6xx which is the VM huntgroup number, a pause, then a transfer only mailbox number 2 which goes to an abbreviated dial to the reservation line. So the console dials 6xx, which forwards to 200*92, which goes to abbreviated dial bin number 002 which dials the reservation line. I went this route because Best Western requires a recording telling the guest, "You are being transferred to the Best Western National Reservation Line".
The above scenario works great if:
1. The console answers and transfers to 6xx
2. Front desk phones use TAFAS to answer the call and transfer to 6xx.
3. Voicemail answers and dials 2.
However if the console transfers to another phone and that phone transfers to 6xx, the Auto Attendant answers instead of transferring to SD 2. I assume there are too many hops when the call is transferred to another extension before transferring to 6xx.
Unfortunately, according to the manager, Best Western properties are charged $3.00 per call transferred to the national reservation line so the main greeting tells guests to dial "0" for reservations instead of dialing 2.
So my question is if there's another way to get the recording to the guest without using a transfer only box so an employee can have a call transferred to them and still send the guest to national reservations with the proper recording played prior to the transfer?
"The only problem with common sense is that it's not that common