Best way to PARK and RETRIEVE calls using a Vtech cordless

[lvNortel]

Customer in a warehouse uses Vtech cordless via an ATA. They want to be able PARK but the park code is not supplies. I read a thread regarding using SECA. I am not sure what SWCA is or how it would work with a corldess. Do you have any other ideas that is a reliable way to PARK?

"A phone is a phone and not a computer workstation".

 

[Multimedium]

They want to be able PARK but the park code is not supplies

ATAs always park calls on the highest retrieval code. On a CICS, that would be retrieval code 109. On a MICS, that would be retrieval code 125.

I am not sure what SWCA is or how it would work with a corldess.

System-wide Call Appearance (SWCA) can be compared to a visual call parking. When a call is parked on a SWCA key, the call appears on all the sets that have that key. The indicator next to the key flashes until the call has been retrieved.

On a set that doesn't have indicators (for example, a 7100 set), it isn't very visual. Users can park a call on a SWCA key by entering the feature code for that specific key (for example, Feature *521 for the first SWCA key). Users can retrieve a call parked on a SWCA key in the same way.

I must admit I don't know if it works on an ATA: I never tried it. If it does, I guess you would have to dial something like Link **521.

 

[lvNortel]

Thank you. What do you prefer regular standard call parking or sWCA?


"A phone is a phone and not a computer workstation".

 

[Multimedium]

Call Park and SWCA each have their own characteristics:

[ul]
[li]Call Park can't park calls on buttons.[/li]
[li]Call Park don't take any button on a set.[/li]
[li]Call Park has one feature code.[/li]
[li]Call Park is limited to 25 calls.[/li]
[li]Call Park is system-wide.[/li]
[/ul]

[ul]
[li]SWCA can park calls on buttons.[/li]
[li]SWCA can take many buttons on a set.[/li]
[li]SWCA has many feature codes.[/li]
[li]SWCA is limited to 16 calls.[/li]
[li]SWCA can be divided into groups.[/li]
[/ul]

One feature might work better in some cases while the other might work better in other cases.

If a receptionist answers incoming calls for an entire business and parks them all, Call Park might work better. It will allow more calls to be parked simultaneously. It will also prevent the sets of the employees from being cluttered with a bunch of SWCA keys, especially if they handle only one call at a time.

If a receptionist answers incoming calls for two different departments and parks some of them, SWCA might work better. It will allow employees in one department to have their own SWCA keys (for example, 1 to 4) and employees in the other department to also have their own SWCA keys (for example, 5 to 8).

If your customer needs to park one call at a time, I'd go with Call Park. There is only one feature code to remember and the call will always be parked on 125 (or 109). If your customer needs to park many calls at once, you'll have to see if SWCA works from an ATA.

 

[lvNortel]

They have a MICS and yes I tested it on the analog cordless and it worked fine for PARK code 125. The problme I noticed is that the employees will not slow down and wait for the cordless handset to sync up with the base for a dial tone.

I think they should be able to master PARK cause they are already using the PICK UP code which for them is DIAL/FLASH/*/Fxx. They don't have that many calls so I think they will be able to do ok with PARK code 125. If they do not reply to the PARK I have it set to ring them back at 90 seconds so the callers does not stay on hold forever.

Thanks!

"A phone is a phone and not a computer workstation".