Best way to Interace to Call Manager 1

[threader]

Need pointing in the right direction

I need to write a simple application which monitors or receives events from Cisco Call Manager when users "pick up the phone" - on\off hook state - application to be based server side (500+ users)

What's the best way TAPI ? - any pointers would be a great help

Thanks

Stephen

 

[jerake75]

I'm no programmer, and this may or may not be a help to you, but you might want to check out the Attendant Console application that comes with CCM. I'm thinking specifically of the Corporate Directory in the app, where you can see if someone is on the phone or not (on/off hook), and even if they have their phone forwarded to voicemail or another number. I believe it uses JTAPI.

TMH

 

[pndscm]

Set up your Trace Tool. I'd then write a program to 'search' the CCM traces for the Notify statement related to a phone going on/off hook. The trace files are .txt files in the C:\Program Files\Cisco\Trace\CCM directory of the server the phones are registered to.
The trace files on a CCM trace on Detail settings for 500 phones would be about 2 Meg every 2-5 minutes depending on Call Volume. So your output would have the 2-5 minute lag time. Shouldn't be too hard to do a search on the text.