Best way to implement closing of AACC after hours?

[avayaaacc]

There is a customer looking to go from being open 24 he to having closed hours between 10pm and 5am

The call center is using AACC 6.4 with several voice skillsets. When they are currently closing for holidays, data is manually manipulated within the site admin tool. I'm not sure what data this is, but wouldn't it be easier to implement in AACC if they already have scripts? Or is it easier to implement using the site admin tool since the closure will encompass all voice skillsets?

When they close we would like to have a greeting play. What's the best way to go about this whole process?

 

[joe2938]

does this front end to a vector? if so modify the vector for those hours

 

[avayaaacc]

I believe toll freecallers are routed to a vector

but if the customer calls the local number they receive a menu choice. I believe (or assume) they get routed to the same vector?

do you have any documents on creating this setup?

 

[joe2938]

if would go something like this, go step #23 if time of day is all 22:00 to all 05:00, this would be for every day, also step 23 is where you would send the calls during this time period.

 

[BENANDSERA]

Hey avayaaacc

I found an example of one of my vectors that might help

01 collect 1 digits after announcement XXXX for none
02 goto step 11 if digits = 2
03 goto step 1 if digits = 3
04 goto step 12 if time-of-day is all 17:00 to all 07:00
05 goto step 12 if time-of-day is sun 07:00 to tue 07:00
06 goto step 10 if digits = 1
07 goto step 1 if unconditionally
08 wait-time 0 secs hearing silence
09 disconnect after announcement none
10 goto vector 21 @step 1 if unconditionally
11 messaging split 10 for extension XXXX
12 collect 1 digits after announcement XXXX for none
13 goto step 17 if digits = 1
14 goto step 22 if digits = 5
15 goto step 22 if digits = 2
16 disconnect after announcement none
17 messaging split 10 for extension XXXX
18 disconnect after announcement none
19
20
21
22 messaging split 10 for extension XXXX

Hope this helps, kind of new at this game.