best way to handle 911 in a dial 9 environment

[lvNortel]

I have a customer who is a school and I want them to be able to dial 9911 or just 911. What's the best way to accomplish this

"A phone is a phone and not a computer workstation".

 

[Multimedium]

I'd go with destination codes.

Before getting to routing programming, there are a few settings to change:

[ol 1]
[li]Put the lines into a line pool. Lines > Trunk/Line Data > Line Type: Pool A.[/li]
[li]Allow the sets to access the line pool. Terminals & Sets > Line Access > Line Pool Access > Pool A: Yes.[/li]
[li]Remove any line pool access code that begins with 9. System Programming > Access Codes > Line Pool Codes > Pool A: None.[/li]
[li]Remove the external access code if it is set to 9. System Programming > Access Codes > External Code: None.[/li]
[/ol]

Also, make sure that restriction filters don't prevent the 911 dialing string.

Now, the routing programming.

In this case, one route will be enough. Here it is:

[ol 1]
[li]Pick a route. Let's pick Route 001 as an example.[/li]
[li]Leave the Dial Out setting to "No number".[/li]
[li]Set the Use Pool setting to "Pool A".[/li]
[/ol]

In this case, there are 2 destinations to create: one for the 911 pattern and another for the 9-Anything-else pattern (that includes the 9911 pattern).

Here is the first destination for the 911 pattern:

[ol 1]
[li]Create Destination 911.[/li]
[li]Set the Normal Route to Route 001.[/li]
[li]Set the Digit Absorption to 0.[/li]
[/ol]

Here is the second destination for the 9-Anything-else pattern:

[ol 1]
[li]Create Destination 9-Any. Any is a wild card character that stands for any digit. Press the ANY softkey to enter this wild card character.[/li]
[li]Set the Normal Route to Route 001.[/li]
[li]Set the Digit Absorption to 1.[/li]
[/ol]

Done. Users will be able to press an Intercom button and dial either 911 or 9911 to get connected to the emergency assistance service.

With this setup, the system will wait until enough digits are dialed before grabbing a line and sending out the digits. If a user dials 9, the system don't know yet whether the destination will be 911 or 9-Any. The same thing happens if a user dials 91. In other words, the user won't hear a dial tone immediately after pressing 9.

 

[lvNortel]

Thanks I will try this out and I will probably go back and retrofit program all of ny existing Dial 9 systems. I believe that in an emergency people freak out and I would hate for any delay getting emergency assistance to someone because someone forgot to press 9 or maybe even a bystander is there and has no idea that they must dial 9 first.

Thanks, I will let you know how it goes!

"A phone is a phone and not a computer workstation".

 

[lvNortel]

I tried this on a CICS 2.0 and there is no option for ANY.

"A phone is a phone and not a computer workstation".

 

[lvNortel]

I noticed that you have a vast amount of knowledge. Do you do this for a living?

"A phone is a phone and not a computer workstation".

 

[Multimedium]

I tried this on a CICS 2.0 and there is no option for ANY.

Wild card characters are only available on newer software releases.

You can still program the routing, but you'll have to use more destination codes.

[ul]
[li]Destination 911 uses Route 001 and absorbs 0 digit[/li]
[/ul]

[ul]
[li]Destination 910[/li]
[li]Destination 912[/li]
[li]Destination 913[/li]
[li]Destination 914[/li]
[li]Destination 915[/li]
[li]Destination 916[/li]
[li]Destination 917[/li]
[li]Destination 918[/li]
[li]Destination 919[/li]
[li]Destination 90[/li]
[li]Destination 92[/li]
[li]Destination 93[/li]
[li]Destination 94[/li]
[li]Destination 95[/li]
[li]Destination 96[/li]
[li]Destination 97[/li]
[li]Destination 98[/li]
[li]Destination 99 all use Route 001 and absorb 1 digit.[/li]
[/ul]

 

[SupportDude]

And now you know why the wildcard was invented!

-SD-

http://www.mysupportguy.net