Best way to cover dial 0 from the AA ? 1

[kyleman52]

I will have a ACS 8.0 with Partner messaging 7.0 VM..I have been asked if this system will allow any a caller who dials zero after the AA answers the call, to have more than one extension cover the call if Px 10 is busy or cannot answer.
Ideal situation is as follows. Two rings on the incoming trunk. AA answers, Thank You for calling XYZ Co..Caller then dials zero, Px 10 rings 2 or 3 times but cannot take the call, then it starts ringing at 3 or 4 other extensions...The best way to do this is ??...Hunt groups or call coverage or a call group and set the dial zero time out selector code within the vm system to 71, or 72,73,or 74 etc.
I do not have a system to play with and test...As a bonus, would be possible that if the call is not satisfied at any of the extensions [i.e. all users are at a meeting] the caller would then wind up in the General vm box.
Any help would be greatly appreciated !!

 

[TouchToneTommy]

You can get close to that scenario. Auto Attendant answers, caller presses 0, call rings at a group of phones, if not answered it is covered by a mailbox, which deposits the message in the General mailbox.

Set the transfer return extension setting for each VM port to point to themselves.Put the phones in a calling group, say 4. Create mailbox 74, with a phone, make its phantom destination 9991. Set the Dial-0/timeout option transfer to extension 74. Set the transfer return rings to 4 or 5 rings.

 

[kyleman52]

TTT..As always, you are the best..I'll give this a try.
Thank You very much for your help..
A star for you.