biggles455
Technical User
Hi I am trying to do a BSR with site but using different VDNs so I can use different whispers on the skills when answered. I have set up a BSR location and added to VDNs . I have created primary VDN/vector "consider skill 123 pri m adjust by 0" "consider location 1 adjust by 0" "queue to best", I have created status poll VDN/Vector "consider skill 987 pri m adjust by 0" "reply-best" I have created interflow VDN/vector ""consider skill 987 pri m adjust by 0" "queue to best". On the trace I can see the call hit primary and review skill 123 and then go to status vector and review skill 987. If the best is 123 then call will queue to that agent and get answered, however if best is 987 I hit a wall call cuts off.
Any thoughts about what I may have missed?
thanks guys
Dawn
Efficiency is just intelligent laziness
Any thoughts about what I may have missed?
thanks guys
Dawn
Efficiency is just intelligent laziness