Best practice for receptionist absent 1

[JJinWV]

I work for a small Gov't agency with about 50 phones. We have a receptionist, but have a call handler that will send a user to a greeting with an option to access a directory of users if the receptionist isn't able to take a call, stepped out, on other line etc. When the receptionist is absent however, we rotate the duty and forward the phones to various people. If these subsitute receptionists should step out however, the phone goes straight to the receptionists voicemail with no greeting, and no option to access a directory of personnel. When the receptionist is present this option is set by call forwarding to *2000 if busy, no answer etc. but if the call is already forwarded then these options are bypassed. What is the most effective, efficient feature to set up for this situation. I just ordered the Cisco Unity Connection book when I spotted that on another thread,so that should help implement any options I choose.
Thanks for your help!
Joe

 

[JJinWV]

We're on Cisco Unified CM version 7.1.5.32900-2 btw. Can anyone point me anywhere for simplified best practice information?

 

[trvlr1]

When subs step out, have them forward their phones to *2000, or, build a hunt group which will ring to the subs, then go to the autoattendant if not answered.

 

[JJinWV]

Thanks Traveler!