BES 4.1 Test Network Problem

[TheCandyman]

I had BES 4.1 running on a SBS2003 machine with no problems for the last few years. I need to move BES to a 2003 standard server as the SBS box is being replaced. I have shut down the old BES installation, used the same user to set up the new BES as i did with the old one.

Everything goes well until i get to the "SRP Address" of the installation When i hit Test Network Connection it gives: Error! Invalid Network Connection. So i searched around to find a few suggestions.

Port 3101 is open on my firewall, i can ping srp.us.blackberry.net

I found a suggestion to run the program 'bbsrptest' which gave the following response.

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>bbsrptest
NetworkAccessNode is srp.us.blackberry.net.
Attempting to connect to srp.us.blackberry.net (204.187.87.33), port 3101
Sending test packet
Waiting for response
Receiving response
recv() failed: Software caused connection abort (10053)

i can't find any suggestions on that error. Any ideas??


.

 

[Zelandakh]

Turn off the software firewall first
Anything in the event log?

 

[TheCandyman]

Windows Firewall is currently disabled because I'm running Norton Endpoint Protection. I have disabled norton but still get the same message.

Nothing shows up in the logs either

 

[Zelandakh]

Does pathping show anything?

 

[TheCandyman]

I ran this:

pathping -n srp.us.blackberry.net

I see the hops from our network to blackberry.net which is correct. After computing statistics for 375 seconds I got this:

            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct
  0
                                0/ 100 =  0%
  1    0ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  2    1ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  3   42ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  4   42ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  5   43ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  6   55ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  7   53ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  8   56ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
  9   54ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
 10  125ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
 11  112ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
 12  120ms     0/ 100 =  0%     0/ 100 =  0%
                                0/ 100 =  0%
 13  ---     100/ 100 =100%   100/ 100 =100%
                                0/ 100 =  0%
 14  ---     100/ 100 =100%   100/ 100 =100%
                                0/ 100 =  0%
 15  126ms     0/ 100 =  0%     0/ 100 =  0%

Trace complete.