Being recorded

[phoneIP]

Please correct me here.

I am an Avaya tech and have some experience with Nortel but,

Customer with a Nortel BCM 50 with 4 analog trunks and 7 phones needs to add an announcement so that the customer knows they are being recorded so,

I add an auto attendant in Call pilot with one company greeting and want it to time out so it just transfers to a hunt group.

1. Is there a way to adjust the time out on the attendant so it is shorter wait time before ringing the hunt group?
2. They are a custom to having everything ring to a ring group so they can set it to night but, as far as I can tell there is no way to dial a ring group so can't use it to get out of the attendant. Can I setup up a night button on one phone that will then send the customer to the general mail box and the phones don't ring? The hunt group is already covered to the general mail box.

Or am I just going about this the wrong way all together?

Thanks for help in advance.

 

[curlycord]

So if they press X in CCR for "customer care" you will record for customer care press X, please note your calls will be recorded?

Maybe post exactly they full details i.e whats heard and where it goes, then overflows etc.


There is not a timeout setting for AA. When it does timeout (after the greeting is heard) it will follow the setting in Table/Attendant.

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[phoneIP]

Customer calls and the first thing they will hear is your call is being recorded. Second they will transfer (preferably without them having to push a button) to hunt group and ring all the phones.

Sounds like i will have to make them push the button or add the DTMF in my recording.
Can i give them the night button on a hunt group?

Call recording is being handled by third party software.

 

[curlycord]

or
You have reached ABC, please note all calls are recorded for quality assurance, please press 1 to continue or remain on the line for customer service.

Path 1 - Transfer to HG XXX
TableX/Attendant = HG XXX

--

As for night service (Service Modes) what is the purpose of wanting it?
For when the group is on lunch or closed?

They are applied to Lines, do you want all the lines to go straight to a mailbox when night is invoked?










________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

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Toronto Canada

http://www.telcopc.ca

 

[phoneIP]

As for night service (Service Modes) what is the purpose of wanting it?
For when the group is on lunch or closed? Yes that is the purpose. They have a meeting once a week. I doubt they turn it on when they leave every night.

They are applied to Lines, do you want all the lines to go straight to a mailbox when night is invoked? Yes.

 

[curlycord]

Stumped!

So is it the 7 sets playing receptionist and the HG overflows to the General mailbox?

I wonder if using the Call Center is the way to go.

Ring Groups would send the call to AA and not to a mailbox.

I am wondering maybe as a work around a spare (8th) set is the master, forward it to HG's DN during the day and forward it to Callpilots DN (F987) when needing it to go straight to mail.
Unless one of the 7 people do not need a personal mailbox then make theirs a master.

Or dump Hunt Groups
Make the 7 sets in a Ring Group 001 for all lines
Make the 8th set in a Ring Group 002 for all lines
In Schedule Service - Evening (relabel to Take Calls) is Manual and Ring Group 001
In Schedule Service - Lunch (relabel to Meeting) is Manual and Ring Group 002
F987 the 8th set so that all calls to it go to the mailbox
Change mailbox 100 to the 8th set
Set Control set to the 8th set
Program F871 on 8th set

For normal ringing press night button (F871) and select Take Calls, for meetings or lunch select Meetings.

Think I'm outta ammo!




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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[phoneIP]

Thanks very much for your time and knowledge Curly!

We know that the call will be answered by an agent or end up in the general mail box. Having a night button would have been icing on the cake.

 

[allworxguy]

I'm a little confused. What would you like to happen when the night button is pressed?

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[phoneIP]

All phones stop ringing and the caller goes to the general mailbox.
The caller is being transferred from voicemail via a hunt group and that seems to be the issue.

 

[allworxguy]

The only way the BCM will do this is to set up a non-business CCR with path 0 pointing to leave a message to the GDMB. You would then, as needed, log into the CP, or use F982 and set the Call Pilot to Business Open = No. This will force the non-business setting in the table to become active until you re-open it.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990