Beeping in the Callers ear when entering Activity Codes

[coolicepbx]

I am having an issue with 1 phone. When an agent tries to enter an activity code while on a call the caller hears the key tones... This is the only phone doing this. Would this be a CLS issue or a phone setting?

thanks

 

[mcpeppi]

which telephones are used

 

[DancingDave]

Entering an activity code should cause a beep in the caller's ear if the call is an ACD/Symposium call.

We had this a while back and found that people were tring to enter activity codes whilst on DDI calls.

DD

 

[DancingDave]

Sorry, that should say...

Entering an activity code should NOT cause a beep in the caller's ear if the call is an ACD/Symposium call.

 

[coolicepbx]

It is a 2616 with an add-on module... It is the only telephone in the callcentre doing this. And they are not entering activity codes while on DID calls they do not have a Personal line...

 

[mcpeppi]

Hi Coolicepbx

eventually this helps ?
Digital sets default to produce audible key clicks whenever keys are touched on the keypad. Clicks are generated during Activity Code entry and these clicks can be perceived as an interruption in the conversation with the caller. The tone is NOT fed back to the caller, however sidetone properties of certain headset/handsets may overlap on the transmit leg. This option can be turned off on the set by:

- Depressing the Program Key.
- Key in 09 for the Key Click option - Display will show "Key Click ON".
- Use the volume bar <<<---------->>> to toggle the value to OFF.
- Depress the Program key for the entry to take effect.

Note that this will turn off the audible key click for ALL telephony input, not just Activity Code entry.

 

[coolicepbx]

Worked thanks!

 

[mcpeppi]

fine