beep to advice an agent about duration of a call.

[Dario265]

I want to know if there's a way to advice to an agent through a beep or similar if a call is close to reach certain amount of minutes of duration. The reason behind is that we have a carrier that customers uses to call us that is a premium number in Europe so after 30 min of duration they terminate the call. Our idea is to advice the agent in the minute 28 or so though a beep so they now in advance that the call will be terminated.
thanks in advance

 

[mikeydidit]

Have you thought about adding a call-timer to as one of their buttons?? Also if this client has BCMS you could look through the BCMS VU stat buttons and see if something like Total acd time would help.

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