Beep on Active ACD Call

[djstandridge]

We have just upgraded an 81C from 4.5 to 6.0 and now agents are reporting a beep while they are on an active ACD call. At first I thought it was a call coming in on their DN. When they are on their DN this does not happen. Any suggestions would be greatly appreciated.

 

[bigindian65]

checked obtn in queue set to no?

Mato' Was'aka

 

[djstandridge]

OBTN is set to NO. Should we change them to Yes

 

[PERRYPJ]

No it's set correctly for no tone

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[GHTROUT]

I bet their headsets need batteries.

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GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
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[djstandridge]

They are all 3904's so we are not using headset adapters.