Beep and then ring

[BStephens]

I am new to Cisco. Had a Nortel 61C previously. We have CUCM 11.5.1.1 and 8851 phones. I have a secretary that has her attorney's line on her phone as well as a side car with a BLF SD that has the attorney's line. She also has 2 other attorneys on her phone. When one particular attorney gets a call, her phone beeps and then rings. The other attorneys lines just ring. I can not see to find out why only that line beeps and then rings. This happens whether the phone is active or not.

 

[gnrslash4life]

Under her device. The attorneys line. You will find Ring Settings. It must be set to Beep instead of Ring. Or whatever it is you want it set at.

Certifications:
A+
Network+
CCENT
CCNA Voice
CCNP Voice

 

[BStephens]

All three of the attorney's on her phone have Ring Setting and Call Pickup Group set to User System Default. I have found no differences in their lines.

 

[gnrslash4life]

Have you tried the basic stuff like resetting her phone? Could be some weird firmware bug as well.

Certifications:
A+
Network+
CCENT
CCNA Voice
CCNP Voice