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been put forward for a job in IM support for livelink -

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trsiskotr

Technical User
Aug 24, 2011
9
GB
Hi there,

I'm generally a desktop support guy with good troubleshootin skillz, I believe i will get an interview purely because this company struggles to find livelink specialists or they just need someone to undertake this role and I will be willing to do it!

anyway could you look at the job spec and give me some advice, i have some exposure to livelink from an end user point of view trying to fix the core connection etc.. from what i recallat my previous jobs.

My only hope is they will be willing to train me up as I don't really have any experience in this field but how technical a role is this ? sorry for the long job spec - is there any documentation i could read up on so i would be more prepared ?

heres the job spec

JOB TITLE: IM SECURITY & SUPPORT ANALYST
JOB NUMBER: XXXXX
DEPARTMENT: UK INFORMATION MANAGEMENT
REPORTS TO: TEAM LEAD
IM SYSTEMS ADMINISTRATION & SUPPORT NO. OF DIRECT REPORTS: 0

JOB SUMMARY:
SUMMARISE IN 3-4 SENTENCES THE OVERALL PURPOSE OF THE POSITION. ALSO INCLUDE THE KEY CONTACTS AND RELATIONSHIPS THAT IMPACT THIS POSITION.


Responsible for the administration of User Accounts and User Groups, Permissions Management and the Management of Security Risk across the Information Management application suite. An additional responsibility of this role is the provision of project support to ensure security related deliverables are deployed in a consistent manner and in alignment with corporate policies.

This role will also provide governance, guidance and recommendations around security related topics where required and undertake 3rd Line support activities including Metadata Management & Implementation and Search Interface implementation.

KEY CONTACTS/RELATIONSHIPS

INTERNAL: UK IS Department, UK Information Management, UK IT Operations Team, UK Business Applications Team, UK ESA Team,

EXTERNAL: Software Vendors



JOB DUTIES/RESPONSIBILITIES:
DESCRIBE THE MAIN RESPONSIBLITIES OF THE JOB. INCLUDE THOSE THAT ARE KEY TO THE JOB REGARDLESS OF THE AMOUNT OF TIME ALLOCATED.

 Safety - Conducts all activities in a safe and effective manner and raises safety and environmental issues immediately and in line with corporate policy

 Leadership - Undertakes the role in line with corporate policy and demonstrates behaviours in line with Nexen’s values at all times. Readily accepts accountability

 Financial - Carries out duties in a way that maximises value and minimises waste and risk.

 Technical/Functional
o User Account Administration
o New Start and Account Termination process and execution across the IM application suite
o Group Administration
o Administration of Group Structures across the IM application suite
o Permissions Management & Implementation
o Provide project and Business Unit support for major permission modifications and updates, permissions reporting
o Metadata Management & Implementation
o Provide support to the IM Systems Administration Team for Metadata Management & Implementation activity where required
o Preventative Maintenance
o Perform daily, weekly and monthly information security audit tasks
o Monitoring & Reporting
o Responsible for active monitoring across the IM application suite to minimise risk of security breaches, provides regular audit reports on groups and permissions
o Security Policies
o Defining, documenting and implementing information security standards and policies across IM
o Security Governance
o Responsible for performing assessments on applications and systems against policies and standards
o Training
o Provides Permissions & Security Training
o Project Support
o Works effectively with project teams to ensure security related deliverables are deployed in a consistent manner and in alignment with corporate policies, provides security guidance and recommendations as required
o Major content bulkloading
o Testing as part of Change Management activities
o 3rd Line Support
o Metadata Management & Implementation and Search Interface implementation
o System Administration
o Support IM Systems Administrators where required, including troubleshooting, system maintenance & monitoring
o Support Queue Management
o Allocation of Support calls to IM Team resources
o Liaison with the Nexen Action Centre, and with IM support teams in Canada and the USA

 Collaboration - Collaborates with others in the team and looks for opportunities to leverage their network and work with others to develop safe, practical and effective solutions

 Continuous Improvement & Innovation - Continuously improves methods of working by seeking feedback from colleagues and key stakeholders. Complies with Nexen project management disciplines, effectively utilises knowledge databases and actively participates in project reviews

 Capability Development - Looks for opportunities to develop technical and personal skills both by formal learning interventions and work experience. Coaches team colleagues where appropriate and demonstrates a personal commitment to lifelong learning

 People Processes - Engages with people processes in a positive and timely manner. Demonstrates a commitment to the spirit of such processes.

 Performs other duties, completes additional tasks and supports ad hoc projects as required

QUALIFICATIONS/TRAINING:
LIST THE QUALIFICATIONS/TRAINING/CERTIFICATION REQUIRED TO DO THE JOB.


 Degree qualified or equivalent in Computer Science, Information Technology, Engineering or related subject
 Good knowledge of Livelink server versions 9.x and Content Server 10.x is a must
 Knowledge of WCM (Web Content Management) is highly advantageous.
 Windows 7, Internet Explorer and Citrix
 Working knowledge of Windows Server 2003 & 2008
 Working knowledge of Active Directory



KNOWLEDGE/SKILLS/EXPERIENCE:
LIST THE ESSENTIAL KNOWLEDGE/SKILLS//EXPERIENCE REQUIRED OF THE JOB HOLDER.


• Extensive experience working with one or more document management systems – preferably Livelink
• Substantial experience in IT – preferably within the oil and gas industry
• Excellent analytical and problem solving skills, attention to detail
• Excellent documentation skills
• Ability to demonstrate added value to Policy and Procedural definition and governance
• Ability to demonstrate excellent verbal, written and interpersonal skills
• Oil and Gas experience desirable but not essential


KEY CORE COMPETENCIES:
SELECT ALL THAT APPLY TO THIS JOB ROLE AND DETAIL ANY PARTICULAR/UNIQUE REQUIREMENTS FOR THE JOB.

COMPETENCY DESCRIPTION

X Adaptability/ Managing Change
X Leadership
X Teamwork
X Communication
X Global Cultural Sensitivity
X Technical/ Operating Skills
X Initiative
X Total Business Understanding


 
I have worked in various roles in livelink so hopefully you will take this in the right spirit

Livelink junior system administrator-He/She is responsible for installation which means that you should have general server side habits like knowing how computers,databases,web servers communicate and so on.You should also be a good organized person who can read profuse OT documentation and use your own xperiences to do justice to the job.Contrary to a database admin a livelink system admin if all he/she was doing will have nothing lese to do in a 8 hrs windows so they will actually done another hat
For starting people installation in a VM before a job is recommended to see what the interviewer is aking.
Livelink system admin Senior--In this the admin starts taking more and more responsibilities like writing reports,processing user problems etc.For bonuses he would start look at timing logs try to find bottle necking request,analyze trace errors etc
Livelink Sysadmin Plus the occasional scripting guy-In this role this guy will start looking a automating the chores preferably using lapi or webservices on examples and own intelligence
Livelink Sysadmin Plus Plus-Will start messing with workflows and maintenance of them.May start writing Object Importer stuff the scope is endless.
Livelink Oscript Developer-He/she can actually change how livelink works.Not many companies want them but in big organizations livelink out of the box will not suffice,nor will kludges made with lapi or webservices suffice.Most companies will pay thru their nose paying OT and other vendors for which they will get modules written in you guessed it oscript.In most companies I worked I was fortunate to hone my skills in oscript and we think we deliver value.Most good oscript developers know livelink pretty intimately
LAPI/CWS developer-Thesae are mostly fly by night developers who get hired to do a kludge on systems like integration.They are by far the most demanding as they will w want examples in every situation they face.Some catually take interest and get better at it.
User Admins/KnowledgeAdmins-these are generally intelligent people who are trained in taxonomy and can respond to user requests/permissioning /metadata etc kind of a one level up than the local help desk people.

Really your interest in how to progress will actually make you succeed.None of the above things I write above is rocket science and with perseverance and burning the midnight oil I have seen many admins come up and become very good.None of the roles are very hard to do as well.

Well, if I called the wrong number, why did you answer the phone?
James Thurber, New Yorker cartoon caption, June 5, 1937
Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010
 
Make sure you go through the OTLSA (OpenText Livelink Certified Systems Administrator... something like that. It may be called something else now, i think. Keep those books you get, and POCs you have in those courses. There are physical and online courses. Expect to pay quite a bit. Instructors and other developers there will answer/mentor you on the fly, have questions!

You'll do OK, just remember to never stop learning. Get the basics out of the way, be very proficient w/ servers, then learn some coding and database stuff in case you're not already able to do basic database queries.
 
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