BCM50r3 question. Programmer long gone. 1

[DKThomas]

Hope someone can help me with this one, as I am getting an IPO500v2 ready to replace this BCM50r3. They currently use 7316 phone sets and have pool A for dial out, and pool A is a group of 4 analog lines fed from a CS1000E. 7316's have 2 intercom buttons, and offhook default connects the bottom button (24). When they pick up the handset, the BCM is adding a 9 to get out of the BCM into the CS1000E. Then, they can dial a number on the CS1000E directly, or manually 9 plus the number for outside. IF they only push the bottom button to get speakerphone dial tone without lifting the handset, the system does not add a 9, so a second 9 must be dialed to get outside the cs1000e. My question: how is the BCM programmed to do add a 9 when lifting the handset? I have been through every setting in BCM element manager and can not find a thing! HELP!
Thanks,
DT

 

[DKThomas]

CORRECTION: picking up the handset does not automatically connect to button 24. Lifting the handset then pushing button 24 inserts the first 9. Leaving the handset on hook and pushing button 24 does not, so 9 is required twice to make an outside call. Sorry for the confusion.

 

[curlycord]

Things to look at.

Look under "Capabilites and Hotline", it might be set to External and to Dial 9 or use a Pool.
This would effect both pressing button 24 (Intercom) or lifting handset.
This option was used a lot back in the day for Centrex or Carriers that required 9.

If you press a button other than an Intercom that gets you a line then it could be programmed as a Pool button (F649)

Also look at "Prime Line" under Set/ Line Access

Seems like you should be building routes.





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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[DKThomas]

Thanks, curlycord. Hotline type is set to none. Every phone set has Prime Line setting as Pool:A. The only routing entry is Route 000, external number blank, Use Pool A, DN type, Service type and Service ID are all set as N/A. Destination codes has code 9, normal route 000, absorbed length all and no other boxes checked.
So let's forget about leaving the handset on hook; their normal operation is to pick up handset, dial a 4 or 5 digit number, and connect to an extension on the CS1000E, or dial 9 and an outside number. From what I gave you and what you said, am I right that the prime line setting to Pool A and Route 000 having a destination code 9 is causing the BCM50 extensions to connect directly to the CS1000E when the handset is lifted? Sorry if that's cloudy, but my training so far has been the IPO500 and I am learning the BCM on the fly.
I appreciate your time!

 

[DKThomas]

Also just found out they are using Voice call with handsfree answerback as their intercom. That eliminates use of the first two intercom buttons for anything but dialing out, correct?

 

[hawks]

Try doing a F*0 and pressing button 24 and sww how it is tagged?

 

[DKThomas]

I checked- it just says the extension number.

 

[curlycord]

Confused, to many corrections and contradictions.
"their normal operation is to pick up handset, dial a 4 or 5 digit number, and connect to an extension on the CS1000E"

But you said its one 9 to dial an ext on the PBX and 2 9's to get an outside line.
Also is it 4 or is it 5 digits to the PBX?
Which is it?




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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[DKThomas]

Sorry for the confusion, guys. I am not trained on BCM, it was handed to me when the last guy left. Through all this thread and talking with our main CS1000E guy, I think it boils down to one question. All I need at this point if the correlation between the 7316 button 24 (intercom) and the programming setting Sets>Active Sets> Capabilities and Preferences> Prime Line being set to Pool:A for all sets. I was over confusing the situation because I could not figure out ow they dialed regular intercom on the BCM, but they are using voice call, so the intercom feature is not needed on button 24. First time I have seen that.
I appreciate your help and your patience as I learn this! I have about a dozen of these out there, and training budget has been cut to zero again for the upcoming year. The glories of Healthcare.
Thanks,
DT

 

[curlycord]

You said the button shows the DN....that means it is an Intercom button.
You can also verify that by looking at programming to see how many Intercoms buttons are assigned.
Often sometimes 2 Intercoms are programmed yet nobody changed the Voice Call label on the set.
Note also that Voice Call(F66) relies on the Intercom anyway.
Voice Call is to get in touch with a user instantly via Handsfree on their set.

F*0 proves that also....
Normally from bottom up its Handsfree then Intercom then Voice Call

If:
-Lines are in Pool A
-Set is allowed Access to Pool A
-Prime Line is Pool A

Then when they press Handsfree or Pickup the handset it will grab the lowest line in Pool A.

So they pickup the handset or Press Handsfree they now have Analog from the CS1 and dial any ext/dn on the CS1.
To call Norstar only sets they must press Intercom first then the ext/dn

They must call the CS1 sets a lot more then the Norstar sets to have it programmed like that.










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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[DKThomas]

Perfect! That's exactly what I needed to know, cc. Thanks! Yes, they call the CS a lot more. They only use Voice call sparsely, too. Now if I can just make the new IPO500 act like that so they don't end up manually dialing two 9's, I'll be doing good.
Thanks again for your help, curlycord!