I have a BCM50r3 using software version 9.0.1.30.572 and I have a problem with call volumes on handsets. My BCM50 is sat on a 20-channel ISDN30 from British Telecom and is using the T7208 digital phones.
The problem is when an agent answers a call the volume of the phone is set very low, so the agent uses the volume control on the phone to make the call louder which works fine. After the call has ended and the agent takes another call, the volume has reverted to the original low setting.
I have the receiver volume set to 'use set volume' currently in the Feature Settings. Is there a way to force the volume on the phones to its maximum so that it remains permanently?
The problem is when an agent answers a call the volume of the phone is set very low, so the agent uses the volume control on the phone to make the call louder which works fine. After the call has ended and the agent takes another call, the volume has reverted to the original low setting.
I have the receiver volume set to 'use set volume' currently in the Feature Settings. Is there a way to force the volume on the phones to its maximum so that it remains permanently?