BCM50 - want to point incoming phone number to SDN 1

[LeeMcCauslin]

I have a new BCM50 in a remote location. Dialtone is coming from 6 phone lines split off the incoming data circuit (T1) with an Adtran. The main phone number rings at their front desk and there are no DID's (if that is even the right term in BCM world). All the phones are VoIP phones - i2002 and i2004 and all have extensions and everything works fine. Voicemail is handled by my Callpilot 4 here at HQ (61C with sig server).

I have built and tested an application to be used as a phone tree for incoming calls (Probably should have had the vendor do that at start up but we didn't know the site wanted that then). I can 4 digit dial from HQ to the remote site and they do get their voicemail from my CP4.

So I figure I need to take the incoming phone number and point it at my application SDN instead of the front desk extensions.
I web browsed out to the BCM and downloaded the Business Element Manager and got it installed and running but I don't readily see where to make the change I need. So I am either:
a) looking in the wrong place, or
b) Looking in the right place but not recognizing what I need to see or
c) BEM is not the right application to do this in.

I see a lot of other applications available but none of them scream at me that they should be right.

I hate to get this close and not be able to put that last piece in - Or is this something the phone company has to do?

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"I am owed. I've never got paid. A dude with a pencil is worse than a cat with a machine gun" Bo Diddley R.I.P.
December 30, 1928 - June 02, 2008

 

[gberger]

Do you want to direct calls ringing on any of the 6 lines on your bcm50 to be answered by an auto-attendant menu in your CP4?.
The same way as your forward your i2004's to the CP4.Program a phone with the redirect option (this will allow forwarding to the CP4 thru the Voip trunks and assign all 6 lines to ring only, then forward always to the CP4 Dn.
Instead of a regular mailbox you will point it to the tree you just created.

 

[LeeMcCauslin]

Unless there is good reason not to (And I sure ain't gonna claim I know all the reasons why to do anything yet) I want my application to be their auto-attendant. Anyone from outside who dials their published number should get the menu first and then they can decided from there what department they want. But I do still want to be able to dial that front desk (extension 2050) directly without going through the tree.

Am I thinking right?

Thanks!

=======================================
"I am owed. I've never got paid. A dude with a pencil is worse than a cat with a machine gun" Bo Diddley R.I.P.
December 30, 1928 - June 02, 2008

 

[gberger]

In order to have your CP4 application to answer their published lines, do like i wrote in my previous e-mail, it will work, they will have the choice to select any tree options or directly dial any extensions.

 

[LeeMcCauslin]

Cool - will give her a go. Thanks!

=======================================
"I am owed. I've never got paid. A dude with a pencil is worse than a cat with a machine gun" Bo Diddley R.I.P.
December 30, 1928 - June 02, 2008