Scenario: Customer with ~16 DID's on a PRI that represent different advertising campaigns. All numbers route to CCR tree where caller selects English or Spanish, then are routed to a one of those two skillsets. Customer wants a report similar to the skillset reports that is by DNIS so they can track effectiveness of campaign.
The only thing I can think of offhand is to set up a skillset/CDN for each campaign and report off of it that way; or to create multiple CCR trees and report in CallPilot each week. Seems like a case for upgrading to the full blow application so they can report on applications or skillsets, but does anyone else have any ideas?
The only thing I can think of offhand is to set up a skillset/CDN for each campaign and report off of it that way; or to create multiple CCR trees and report in CallPilot each week. Seems like a case for upgrading to the full blow application so they can report on applications or skillsets, but does anyone else have any ideas?
