BCM50 voicemail mystery

[floppyraid]

greetings again.


i have a question regarding voicemail. the main set at our office (the set that has the line assignments in its DN record for all of our incoming lines) does not have a 'fwd no answer' to the callpilot vm DN. its extension # is associated with the General Delivery mailbox in the directory report.


calls get forwarded to its voicemail after a couple of rings. why? there something hard wired in the system that forces messages to be picked up by the general mailbox after a few rings, despite the fact that there is no 'fwd no answer' set for that phones DN in EM?

the only thing that i can figure that might be causing this is this--- there are several phones that have the main phone set up as an 'Answer DN', and, those several phones all have a 'fwd no answer' to the voicemail DN (which is intended to route callers to their voicemailbox's, but not the General Delivery mailbox)

 

[ccarmock]

It maybe in the Call Pilot config you have it set to answer these lines? I use that approach rather than fwd from a set in case I only want some lines on that set to get answered by Voicemail.

 

[cook1082]

It could be the answer DN or the delay ring transfer it is defaulted to 4 rings. I would go ahead and enter the VM DN in the FWD no answer for the Main phone.

 

[snowman50]

As ccarmock says it could be AA answering after 4 rings.

GO to Call pilot--AA-- line answering and check if your lines are assigned to a TABLE 4 rings.