BCM50 Voice Quality

[nooop]

I have 5 users on a BCM 50 who complain about feedback on the handsets and they can hear themself talking. 2 IP 2004, and 3 7316E phones. The IP phones are the most affected. I have the IP phones plugged into the BCM directly, and they use external power supply. The digital phones have the same issue as IP.

Thanks

 

[gwebster]

It is normal to hear yourself talking. This is called "sidetone".

http://en.wikipedia.org/wiki/Sidetone

 

[nooop]

Can sidetone be adjusted?

 

[cook1082]

There is a known problen with Analog Lines and Ip phones you get echo. Not shure if nortel has come out with a patch yet.
But there was no fix for it at the time I was dealing with it a couple months ago.

 

[BringbackVNC]

See if you can locate Nortel Bulletin 2007007670, it has a 17 page attachment on correcting Echo on BCM's.