Bcm50 version 1.0 ,Cannot access Voicemail system

[fonegal]

Recently lost internet explorer and had to upgrade to 11.0 and now can no longer access voicemail app from element manager but still can log in thru telset.would like to be able to sign on thru element manager again.

 

[norstarboy125]

Try a different browser type ie. Chrome, Firefox, etc. If that doesn't help then try to reboot the 50.

Jeremy J. Carter
Charm City Communications
Avaya/Nortel
Sales. Service. Installation

http://www.charmcitycommunications.com

 

[curlycord]

Possible 11.0 is not supported from EM?
Try just punching in the IP into the browser and get to Callpilot from there.

Have you also tried another laptop/PC?




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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[fonegal]

Reboot did not solve issue Had to re install Element manager on another older machine with Internet Explorer 8 and that one worked but won't work on managers machine any more, I don't have login name and password to login directly to callpilot from mangers pc

 

[curlycord]

Do you mean to say you don't have the windows login for managers PC?
Its the same login credentials to EM or CP from any PC on the network once your logged into the PC's.

Make sure EM (62.0.5) is latest and Java (v7) is latest.

http://bcm.sipsw.com/ApplicationLauncher/

https://www.java.com/en/download/windows_xpi.jsp?locale=en

Make sure BCM is patched to latest (not mandatory for this issue)

http://www.tek-tips.com/faqs.cfm?fid=7607

Try Reinstalling EM on managers PC if after doing the above updates.






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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca