Some of our inbound calls have no one on the other end. Meaning: the line rings, caller ID is displayed, and someone answers. Either the other person cannot hear us, we cannot hear them, or both. I'm not sure. According to coworkers, this started happening yesterday. Our phone provider (Spectrum) has already been out and checked everything on their end.
I was out sick yesterday, so today was my first crack at it. The BCM50 was throwing a red status light. When I viewed the alert logs, there were no major or critical errors. So, I reset the status LED. I am by no means an expert, so I thought this might just fix the issue. It did not. Additionally, I did a warm reset, followed by a reboot. The issue is still occurring.
What can I do to pinpoint the issue? I'm still not convinced it's an issue on our end.
I was out sick yesterday, so today was my first crack at it. The BCM50 was throwing a red status light. When I viewed the alert logs, there were no major or critical errors. So, I reset the status LED. I am by no means an expert, so I thought this might just fix the issue. It did not. Additionally, I did a warm reset, followed by a reboot. The issue is still occurring.
What can I do to pinpoint the issue? I'm still not convinced it's an issue on our end.