BCM50 Service Mode not working

[AltaTelman]

I have a BCM50 Rel 2.0 that the service mode for night service will not answer the main line on the set
Customer has a PRI
On main reception set I prograsmmed the service mode key
In ring group 10 I added the voiceemail dn only
I assigned the target line to ring group 10
When I press the service mode key it comes up and says night service, but the main line will still ring 4 rings and then go to the AA
I had this problem before on BCM50's and I just had to change answer lines in operator status to N and then change it back to Y and it worked
I did a soft reboot of the BCM with same results

Any ideas

 

[snowman50]

check the AA ring timer. in Call pilot line assignment.

Are you using the correct Target line.

 

[AltaTelman]

The AA ring is set to 4 rings which is what the customer want in day mode.
The target line number is the same number as the line appearance on the reception set

 

[exsmogger]

Is the receptionist's DN the control set for the target line?

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[AltaTelman]

Yes the receptionist is the control set for all of the target lines

 

[DigitelD]

Sounds odd, but set up a different ring group and reprogram Night Service.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[snowman50]

The DN you are using in the ring group.
Have you checked its the Voicemail DN( Use Feature 985 to check).

Its strange it doesn't work as i do this all the time to force the call straight to AA.

Control set for line200--- 221( reception phone)
Ring group 10 (334) voicemail DN
Target line assigned to ring group 10.

Call pilot line assignment 200 to table 1 ---answer 4 rings.