BCM50 Rls 6 - Voice Mail Port locking up

[Sparkie37]

I have a customer with a BCM50 Rls 6.0
On three separate occasions, I've had to reset the BCM50 due to the voice ports on the voice mail locking up. When I access the BCM Monitor it displays the port as HELD. As a result 'one' voice mail user is locked out of their voice mail. When he/she accesses their voice mail - it says in use

What are my options on correcting this.

Thanks, JIM

 

[snowman50]

First thing is to apply the latest patches SU 7 and Desktop patch.
These contain fixes for a lot of issues