HI group, I need help setting up a hunt group in Sequential mode. I set up a hunt group (DN 461) with 2 members, for example, extension 225 and 226 in sequential mode. 225 is the first member, and 226 is the other. Incoming calls are picked up by AA, and then option 1 in CCR routes the call the hunt group (461).
My problem is when 225 is busy with calls that are not from the hunt group, when a call gets routed to the hunt group 461, extension 225 still rings first. I would expect that call to be routed to 226 because 225 is busy. Did i miss any programming? or that's the way it works.
My problem is when 225 is busy with calls that are not from the hunt group, when a call gets routed to the hunt group 461, extension 225 still rings first. I would expect that call to be routed to 226 because 225 is busy. Did i miss any programming? or that's the way it works.